Welcome to twominenglish.com. Teaching you English through two-minute lessons.
In this lesson, we are going to learn what to say when you are at a hotel.
(Holding a phone)
Mark : Hello is that The Resident?
Jenny : Yes it is. How can I help you sir?
Mark : I want to book a room for the 19th.
Jenny : Sure. What sort of room do you want?
Mark : A single room please. For 3 days.
Jenny : Alright. The rent for the room is $60 a day.
Mark : Okay. No problems.
Jenny : I will make the booking sir. Someone will call you up from the hotel later and confirm it.
Mark : Alright. Thank you.
Mark : Hi. I have a reservation for tonight.
Jenny : May I have your name please?
Mark : It’s Mark nelson.
Jenny : Okay Mr. Nelson according to our records a room for two guests was booked under your name.
Mark : No hold on. There must be some mistake I have booked room for one person only.
Jenny : Okay, let me check again. Here we are. Your booking is for the 19th right?
Mark : Yes, exactly.
Jenny : I am sorry, there must have been some confusion. Luckily we have a single room available. You can use the room 309.
Mark : Thank you.
Jenny : Welcome to The Resident hotel. How can I help you?
Mark : I have a booking here. For a single room.
Jenny : Sure. May I have your name?
Mark : It’s Mark, Mark Nelson.
Jenny : Yes. We have your room ready Mr. Nelson. It’s on the 3rd floor. The porter will guide you.
Mark : Thank you. My luggage is in the taxi outside.
Jenny : I will ask the bell-boy to get it.
Mark : Thanks.
Mark : Hi! I want to check out. Can you please get my bill. I will be at the reception in about 15 minutes.
Jenny : Sure. I will have it ready for you when you arrive.
Mark : Thanks. I appreciate it.
Jenny : I hope your stay here was comfortable sir.
Mark : Yes, it was fine. Thank you.
Jenny : Welcome. If you have any feedback you can let me know.
Mark : Well, my dinner arrived a bit late, but everything else was okay.
Jenny : I am sorry to hear that sir. I will make sure that doesn’t happen again.
Mark : No problems. I liked this hotel.
Mark : Hi. I am going out and I will be back in the evening. Can you please ask the housekeeping to clean my room?
Tom : Sure sir. You will have to leave your keys at the reception.
Mark : Okay. That’s not a problem.
Tom : The housekeeping department will have your room cleaned and the bedding changed.
Mark : Thank you.
Tom : You are welcome sir.