Welcome to twominenglish.com. Teaching you English through two-minute lessons.
In this lesson, we are going to learn what to say when ordering things online.
Suzy: Hey, where did you buy this dress from?
Lizzie: I ordered it from spendyourmoney.com.
Suzy: Didn’t you found it expensive there?
Lizzie: No, not at all. It has some great deals! I got crazy discounts!
Suzy: How much did this cost you?
Lizzie: Well, I got a 45% discount on the retail price!
Suzy: Wow that’s great. I will look at it today.
Lizzie: Hello, is it buyawatch.com?
Assistant: Yes, how can I help you?
Lizzie: I ordered a couple of ladies watches and they were supposed to be delivered till 19th of this month but I haven’t received the order.
Assistant: May I know your order number please?
Lizzie: Yes sure, it’s AK129984
Assistant: Alright. I can see that the order is scheduled for delivery today.
Lizzie: Hmm... I was hoping for an early delivery.
Assistant: I am sorry sir. We didn’t have any inventory of that particular model, but you will certainly get your watches today.
Lizzie : Okay. Thank you.
Assistant: Your bill amounts to 867 dollars.
Suzy: Do you accept credit cards? How can I pay?
Assistant: I am sorry, we don’t take credit card numbers on phone for security purposes. I can send you an email with an online form that leads to a secure payment page.
Suzy: Won’t that take too long?
Assistant: Well, I can also mark it for Cash on delivery and you can pay in cash to the delivery boy.
Suzy: That’s a good option. When will he deliver?
Assistant: You will get this product within 2 days. Please keep the cash ready.
Suzy: Sure. No problems.
Lizzie: Hey, is it fashionfreak.com?
Assistant: Yes, what can I help you with?
Lizzie: Well, I ordered a dress from your site and I want to exchange it. Could you help me with this?
Assistant: May I know your order number and reason for exchanging?
Lizzie: It’s AK129984 and it is not the same dress I ordered for.
Assistant: Oh! Is that so. I am really sorry. Please return the dress to us and we will despatch the correct dress to you.
Lizzie: Hmm... Okay. I will send the dress back to you.
Assistant: Thank you! I am really sorry for the inconvenience.
Lizzie : It’s alright. I’ve ordered several times from you, and this is the first time that this has happened.