Frank: Citibank Cards, good afternoon.
Jason: Hello. My name is Jason Stewart.
Frank: Hello Mr. Stewart. You are talking to Frank. How can I help you?
Jason: I didn’t receive my credit card statement. Can you help me out with this ?
Frank: Okay. I’ll need your credit card number so that I can access your account.
Jason: Sure. Its 4323 5764 6354 6912.
Frank: Alright. I’ll also need to ask you a couple of verification questions.
Jason: Yes, no problem.
Frank: What’s the month of your birth?
Frank: And your mother’s first name?
Jason. Its Helen.
Frank: Perfect. Do you want it sent through email or regular mail?
Jason: I need that as soon as possible so please mail it to me.
Frank: Sure. Your credit card statement will be sent to you within 24 hours. Is there anything else I may help you with?
Jason: No. Thank you.
Jason: Hi Paul, how are you?
Paul: I’m good Jason but you look stressed out. What happened?
Jason: Man, I’ve just received my final credit card statement. Gosh, it’s ugly. I don’t know if I’ll be able to pay all of it.
Paul: You should have used it carefully Jason. How much is it ?
Jason: Almost $3000!
Paul: Gee... that’s too much indeed!
Jason: I know. But it wasn’t me. It was my wife. She used it a lot when she traveled.
Paul: Well...It seems she bought everything she put her eyes on!
Jason: Tell me about it. Anyway, I’ll talk this through with the bank and see what can be done.
Paul: Good luck, man. You’ll need it.
Jason: I’ve made up my mind already. I’m taking the blue one.
Kate: Great choice. Are you paying in cash as usual, Mr. Jason?
Jason: Actually Kate, I would like to pay through my credit card this time.
Kate: Sure, no problem.
Jason: Are there any specific banks you deal with or any bank would do?
Kate: We accept credit cards from all leading banks in the States and abroad.
Jason: In that case, I’m sure my Citibank one will do then, right?
Jason: Hi Frank. I want to use my credit card online. Can you help me out with it ?
Frank: Sure Jason. When you click the credit card payment option, you will see a form asking for your credit card information. Type your credit card number and CVV number.
Jason: Okay. But what’s the CVV number ?
Frank: Its a 3-digit number given at the back of your card. Flip your card t and you’ll see it.
Jason: Yeah, I got it.
Frank: When you fill in the information, your bank will send a confirmation code to your cell phone. Use that code to authorize the payment.
Jason: Okay. Thanks a lot man. I’m sure I’d have messed this up if I had tried it on my own.
Frank: I’m glad I could help!